Support

You’ve got questions, we’ve got answers—no fluff, no BS. The FAQs are your cheat codes to navigating this jungle. Whether you’re trying to figure out your deposit, level up your squad, or get that bonus that’s MIA, it’s all right here. Quick reads, real answers, and zero time wasted.

Account

  • Can I create more than one account?

    No, members are only permitted to have one FlexBets account. Creating or attempting to create duplicate FlexBets accounts is considered fraudulent and a violation of our Terms of use.

    If it is discovered that you have created multiple accounts, FlexBets reserves the right to suspend or cancel your account(s), terminate, withhold, or void all prizes, and seize all funds associated with the accounts.

  • Can I share my account with someone else?

    No. Allowing anyone else — including family members or significant others — to use your FlexBets account is a violation of our Terms of Use.

    If you believe someone else is accessing your account, please contact us immediately. You are responsible for safeguarding your login information and notifying us of any unauthorized account activity.

    FlexBets is not responsible for any loss or damage resulting from a member’s failure to report unauthorized use. If FlexBets requests registration information from a member, the member must provide accurate and complete information and promptly update it if any changes occur.

  • Can minors use FlexBets?
    No. Users must be 18+ (19+ & 21+ in some states). Please report any suspected underage use to FlexBets by emailing support@flexbets.io or through our automated Chat service.
  • How can I deactivate my account?
    Users may use the responsible gaming self exclusion to deactivate their account.
  • How do I change my password?
    You may change your password by choosing the "Change Password" option under the "Account Settings" screen.
  • What constitutes violating the terms of use?
    Members found to be attempting to violate FlexBets' rules or terms of use will have their accounts deactivated and winnings voided. Punishable actions include, but are not limited to: spoofing location in invalid states and playing for underage persons.
  • Why can't I use my account?
    Check to make sure you are in a location where FlexBets operates, then ensure that your location services in your phone settings are turned on. Once you’ve completed both steps listed above please fully close and reopen your app. If you are still having issues, your account may have been deactivated due to a violation of FlexBets Terms of Use. Please contact support if you believe your account has been deactivated by mistake.
  • Why is my account deactivated?
    FlexBets reserves the right to deactivate any account at any time, at our sole discretion. Actions that could lead to the permanent deactivation of your account include, but are not limited to: Multiple accounts, violation of our terms of use, or abusive behavior.

Deposits

  • Can I deposit while I am not in an eligible state?
    No, you will not be able to make any transactions if you are not physically located in an eligible state. You will be able to access your account once our system can verify you are in a permitted location.
  • How do I make a deposit?
    1. Go to FlexBets application and log in.
    2. Tap Deposit at the top of the homepage.
    3. Select amount you’d like to deposit and add payment details.
    4. Complete remaining steps for your deposit method.
  • Is there a maximum deposit?

    FlexBets' general maximum deposit limit is $6,000 per month. Certain states have regulations in place which can further limit the maximum deposit limit. FlexBets complies with all state and local regulations.

    You may also set your own deposit limits in our responsible gaming center. Once a deposit limit is established, you will not be able to increase it for a designated period of time, in accordance with jurisdictional regulations based on your physical location.

    In addition to deposit limits, you also have the option to set other types of player limits or to self-exclude from participating on FlexBets.

  • Is there a minimum deposit?
    Yes, the minimum deposit is $10
  • What if I charge back?

    Initiating a chargeback will delay the resolution of your account and may result in a temporary hold. To resolve balances properly, please make a repayment directly to your FlexBets wallet using approved methods.

    Note: Credit Cards and Apple Pay are not accepted for repayments. Any attempts using these will be refunded and may cause additional delays

  • What is a charge back?
    A chargeback occurs when FlexBets is notified by our payment processor that a previously submitted deposit has been disputed or returned. During our review of the dispute, temporary restrictions may be applied to your account. For assistance with resolving a chargeback, please contact the FlexBets Support Team.
  • What is the deposit match bonus?
    If a deposit match bonus is offered, FlexBets will match a user's deposit up to a defined limit in promotional dollars. 2x playthrough is required for withdrawal of funds.
  • Why was my deposit rejected?
    Many factors can cause a deposit to be declined. Some common reasons: Insufficient funds, declined by bank, processing error, or invalid user input. If you are continously receiving errors, please reach out to our customer support.

Play

  • What are bananas?
    Banana Picks are high-risk, high-reward options. They’re more challenging to hit but offer larger payouts as well. There are several versions of Banana Picks, each with its own difficulty level and unique icon. The more bananas you see, the higher the payout multiplier—and the greater the difficulty.
  • What are coconuts?
    Coconut Picks are lower-risk, lower-reward. These are generally easier to hit and come with smaller payouts. Like bananas, coconut picks also vary in difficulty. A whole coconut may represent the hardest coconut pick, while a piña colada is the easiest option in the coconut category, offering the lowest multiplier in that set.
  • What are Tiki Masks?
    Tiki Masks indicate that the proposition displayed is a hot pick. Hot picks are popular picks among the community.
  • What are the standard payouts?
    Please see each game's specific information for points and scoring.
  • What happens if a player I chose doesn't play?

    If a player you selected does not participate in their scheduled game or event, FlexBets will apply our standard rules for inactive players.

    In most cases, the selection involving the inactive player will not count towards your entry. The remaining selections will continue to stand, and your payout will be recalculated based on the updated entry. 2-pick entries or entries with players from only one team left will be voided and refunded.

    Please refer to the FlexBets Rules and Scoring Policy for full details, as treatment may vary depending on the contest type.

  • What is a bench player?
    You can choose to designate one of your picks as a "bench player." This will change your entry type to a bench entry, a contest type exclusive to FlexBets. If any of your standard picks miss, but you picked your bench player correctly, the bench player will "sub in" and take the place of your missed pick.
  • What happens if a player ties their projection?

    If a player you selected ties their projection, the selection will not count towards your entry. The remaining selections will continue to stand, and your payout will be recalculated based on the updated entry. 2-pick entries or entries with players from only one team left will be voided and refunded.

    Please refer to the FlexBets Rules and Scoring Policy for full details, as treatment may vary depending on the contest type.

  • When will my entry be marked final?
    Entries generally settle as soon as the official score is finalized following the conclusion of the game.

General

  • Can I earn $ for reporting a bug or crash?
    Yes, you can earn up to $25 in Promo Dollars if you are first to find and report a bug or crash event. Please capture a screenshot or screen recording of the issue and email to support@flexbets.io.
  • Can I have more than one FlexBets account?
    No. You may only have one FlexBets account. You must verify your identity to establish an account. Users identified with multiple accounts will have all accounts deactivated. Winnings for deactivated accounts will not be honored. Sharing emails, credit cards or other payment methods across accounts is strictly prohibited.
  • Can I play if I use a VPN?
    No. You cannot play using a VPN due to geo-restrictions based on state laws. If a state bans DFS or certain contest types, using a VPN to bypass restrictions violates FlexBets terms and result in account suspension or funds being forfeited.
  • How do I report a user?
    You may report a user by clicking their name or the 3 dots next to their name and then choosing the "Report" option. Examples of what you can report a user for:
    Username
    Hate Speech
    Spam
    Inappropriate
    Gameplay/Sabotage
    Other (Enter a custom reason)
  • How do I report an offensive or inappropriate chat message?
    You may report a chat message by selecting the message and choosing the report option.
  • What are Real-Time Sports Visualizations?
    • Daily Fantasy Sport competitions should be exciting. Our play-by-play visualization solutions give you a real-time and thrilling experience.
    • Even if an event isn’t airing in your local market, you can see a live visualization of the game.
    • See and know what’s happening with our detailed tracker which includes informative descriptions and actionable statistics.
    • Live play-by-plays of your matchup with contextual fantasy points.
  • What is a Daily Fantasy Sport (DFS) competition?

    A DFS competition is a simulated game of skill in which the following are true:

    • Winning outcomes are determined predominately by accumulated statistical results of performance of individual athletes in actual sporting events.
    • Winning outcomes are not based on the score, point spread, or any performance of any single actual sports team or combination of teams or solely on any single performance of an individual athlete in any single sporting event.
    • Dependent on individual state regulations, a DFS competition may require two or more athletes to compete across two or more different events, even if the athletes are on different teams competing in a single sporting event.
    • A subset of athletes on a sports team, such as all a team’s defensive players, may collectively be considered as a single player in a DFS competition.
  • What is considered abusive behavior?
    FlexBets maintains a zero-tolerance policy for harassment, derogatory language, threats, dehumanizing remarks, or inappropriate communication toward employees or other members. This includes, but is not limited to:
    Name-calling
    Hate speech
    Excessive profanity or abusive language
    Harassment (e.g., multiple threatening or unwelcome messages)
    Attempts to initiate direct contact with, or expose personal information about, others (i.e., doxing)
    Threats
    Please note: Attempting to personally contact any FlexBets employee is strictly prohibited and may result in temporary or permanent suspension of your account at FlexBets’ sole discretion.
  • Why should I use FlexBets?
    FlexBets strives to offer a revolutionary daily fantasy sports competition service with the most flexible, fun, and unique ways to play. We offer both verteran and novice DFS players a way to play solo or with a team.
  • Can I share my FlexBets account?
    No. You must keep your FlexBets account secure and may not share your login information with other individuals to use. FlexBets uses sophisticated geolocation and identification methods. Sharing an account is strictly prohibited and users identified sharing their account will have their account deactivated. Winnings for deactivated accounts will not be honored.

Getting Started

  • Are there specific rules in my state?

    Many different states, municipalities, and jurisdictions have different laws, rules, regulations and other restrictions that apply to our services and competitions. Your playing experience may differ depending on your physical location. The list below is not exhaustive and only describes examples of major rules and restrictions that differ based on your geolocation while using our services. Example differences applicable to users placing contests in the following states include:

    • Alabama: Users must be 19 or older to play
    • Arkansas: Picks in our contests cannot include any college athletes and must be based on full game statistical projections only
    • Illinois: Picks in our contests cannot include players from colleges or universities inside the state
    • Indiana: Picks in our contests cannot include any college or university athletes
    • Massachusetts: Users must be 21 or older to play, may deposit no more than $1,000 in a calendar month into their account, and picks in our contests cannot include any college or university athletes
    • Nebraska: Users must be 19 or older to play
    • New Hampshire: Picks in our contests cannot include any college or university athletes
    • Tennessee: Picks in our contests cannot include any college or university athletes and users may deposit no more than $2,500 in a calendar month into their account
    • Vermont: Picks in our contests cannot include any college or university athletes and are limited to player fantasy point statistics
    • Virginia: Users must be 21 or older to play
  • How do I get started?
    To get started with FlexBets’ DFS games, you must first register and create an account by providing a valid email address or mobile phone number. You must also set a password and select a multi-factor authentication method for your account upon creation
  • How do I sign up for FlexBets?
    Download and install the FlexBets app from the Apple App Store or the Google Play Store. Enable location services on your mobile device and choose “SIGN UP” from the launch screen. Verify your email address and create an account.
  • I forgot my password. How do I log in or recover my password?
    Select “Log in” at the bottom of the FlexBets App signup screen, select “Forgot password?” at the bottom of the “Log into your account” screen, enter your verified email address or phone number, and then click “Confirm”. You will then be sent an one time passcode (OTP) to your registered email account and, after verification, may reset your password.
  • How do I reset my password?
    Select “Log in” at the bottom of the FlexBets App signup screen, select “Forgot password?” at the bottom of the “Log into your account” screen, enter your verified email address or phone number, and then click “Confirm”. You will then be sent a one time passcode (OTP) to your registered email account and, after verification, may reset your password.
  • Requirements to Play

    You must be 18 years of age (or the minimum age in your state of residence, which may also be 19 or 21). You must also be a current US resident that possesses a valid Social Security Number or a Canada resident with a driver's license or passport in order to enter our contests.

    Furthermore, you must also comply with the rules and regulations of the region in which you are located. This requires you to supply personal identification and geolocation information for verification purposes to determine eligibility.

    You are not any amateur or professional athlete whose performance may be used to determine the outcome of a Contest;

    You are not any sports agent, team employee, referee, or league official associated with any sport or athletic or other event on which Contests are based

    You are not an employee or contractor of FlexBets Fantasy Sports Arena or an immediate relative of an employee.

  • Where can I play?

    FlexBets contests are available in:

    See map of available States

    FlexBets is continuously working hard to bring its skill-based DFS and team competitions to everyone everywhere. We are also committed to following all applicable rules and regulations while providing the highest integrity service possible. Different states and jurisdictions have different laws, rules, and other restrictions that may affect the availability of our services in your location. We apologize if you are unable to participate in some or all of our contests at your geolocation verified location. If our contests aren’t available in your area, please keep checking regularly as availability may change from time to time.

    FlexBets does not offer our paid-entry contests in any of the following “Excluded State” locations:

    Hawaii, Idaho, Montana, Nevada, and Washington

Influencers

Personal Information

  • What personal information is shared on leaderboards?
    We may share personal information such as your user ID number, username, avatar or profile picture on our Competition leader boards. To facilitate a fair and transparent experience with our Competitions, you are not able to opt out of sharing this personal information. Please use caution with using personal information within your username and profile picture and make sure that any personal information that you share is material you are comfortable being publicly viewable.

Promos

  • What is the FlexBets sign up bonus?
    A one-time offer given to new FlexBets Members after account activation and upon completion of thier first deposit. The promotional sign up bonus amount may vary from time to time. New membrs can only use one first-time sign up bonus code. First-time deposit is required for sign-up bonus to be credited to your account.
  • What is a 2x playthrough?
    If you use a bonus which requires 2X playthrough, you will be required to spend double your deposit amount before making a withdrawal. For instance, if you deposit $25 you must enter $50 worth of lineups before you can cash out.
  • What is a discounted projection promo?
    Discounted projections reduce a player's prop line in order to make it easier to hit at no cost to your payout. For example, this may be reducing the points line from under/over 20.5 to 0.5.
  • What is promo cash?
    Promo cash can be used to place an entry, but may not be withdrawn. It can be acquired via deposit bonuses, referrals, and other promotions.
  • What promotions are currently available?
    FlexBets offers a variety of promotions throughout the year. Check the promotions tab on the home bar of the app to view any promotions currently available to you.
  • When will my promotion be credited?
    If you receive promotional dollars, they will be added to your account instantly. For other types of promotions, you must opt-in on the promo tab to be able to add them to your lineup.

Rank

  • What is the player ranking?
    In addition to earning a monetary prize, players also compete for rank points every entry. Players can receive special rewards for reaching a given rank, as well as a spot on the top 500 leaderboard if enough rank points have been earned.
  • What is team ranking?
    Like players, teams are also given a rank. A team can earn or lose rank points by participating in team arena and head to head competitions.

Responsible Gaming

  • Are there resources to help me with problem gaming?
    Yes, if you or someone you know has a gaming problem, free and confidential help is available. Call 1-800-GAMBLER or visit the website ncpgambling.org
  • Can I limit my participation time?
    Yes, you may set maximum amounts of time you want to allow yourself to spend playing on the FlexBets app by day, week, or month. When you hit your self prescribed time limit, you will be immediately logged out of the application until the next time period begins. Click on the responsible gaming center menu, and set your time limit preferences.
  • Can I see my statistics?
    Yes, you may view your time spent on the app, your entries, and money statistics by clicking on the My Stats Sheet. Click on the responsible gaming center menu and view your statistics.
  • Can I self-exclude?
    Yes, if you feel like you need to take measures to regulate your gaming activity, you may self-exclude for an extended time frame, during which you will be excluded from participating on FlexBets app and services. Please note this process cannot be undone and your account cannot be reactivated for any reason before your self-exclusion period concludes. Click on responsible gaming center menu, and follow the steps to self-exclude.
  • Can I set limits on my spending?
    Yes, you may set how much you are comfortable depositing into your FlexBets account by day, week, or month. Click on the responsible gaming center menu to the configure the limits you'd like to set for deposits and funding types.
  • Can I set reminders or alerts?
    Yes, you may set reminders and alerts to track your participation, wager amounts, and competition alerts. Click on the responsible gaming center menu, and set your reminders and alerts you'd like.

Scoring

  • Can I dispute your scoring?
    FlexBets uses statistics exclusively from official league sources or trusted third-party providers. Payouts will not be adjusted based on alternative scoring sources, including but not limited to video recordings.
  • What if FlexBets uploads an incorrect score?

    At FlexBets, we strive for excellence with every contest, but occasional errors may occur. If an incorrect score is uploaded due to a mistake on our part and it impacts payouts, we will resettle all affected lineups to reflect the correct statistics.

    Please note: Minor changes or adjustments to official statistics are common in certain sports and do not constitute an error on FlexBets' part. In such cases, all lineups will be settled based on the originally posted scores, as outlined in the section above regarding official stat changes.

  • Why don’t I see live scoring on my lineup?

    If live scoring isn’t showing for your player prop lineup, there are several common reasons why:

    The Game Hasn’t Started Yet
    Live scoring will only appear once the real-life game or event has officially begun. If it’s still in pre-game status or delayed, scoring won’t be available.

    The Prop Isn’t Actively Tracked Live
    Some props—especially those from niche sports, secondary leagues, or defensive stats—may not have real-time tracking. These will be updated after the game concludes.

    Stats Provider Delay
    Live data comes from third-party stat providers. If they’re experiencing delays or data issues, live scoring may be temporarily unavailable or behind.

    App Delay or Connection Issue
    If you're experiencing poor internet connection or an outdated app version, live scoring may not load properly. Try refreshing or checking your connection.

    Live scoring is meant to enhance the experience, but all lineups are officially settled after final stat confirmation, not based on live data. If you're ever unsure, results will always be reflected in your match history once scoring is finalized.

    If scoring hasn't updated within 24 hours after an event conclusion, please reach out to support.

  • Why is the live scoring on my lineup different from other sources?
    Live Scoring on FlexBets is provided as a convenient snapshot of your lineup’s progress and is not intended to serve as an official scorekeeping tool. Any discrepancies between live scoring and official results will be resolved after the game using the official league box scores and statistics.

Taxes

  • Can I get a win/loss statement?
    Yes. These statements are located in your account, under reports.
  • Do I need to pay taxes on my winnings?
    You're required to report all gaming winnings—including the fair market value of noncash prizes you win—as “other income” on your tax return. You can't subtract the cost of an entry from your winnings. However, you can claim your gaming losses as a tax deduction if you itemize your deductions. For example, if you win $620 but it cost you $20 to enter, your taxable winnings are $620, not $600 after subtracting your $20 entry fee. You are not permitted to "net" your winnings and losses. However, please consult a tax professional to ensure you are compliant with state and federal requirements.
  • Do I need to pay taxes on my withdrawals?
    No. You only pay taxes on your winnings.
  • What is a 1099-MISC Tax form and when do I need to fill out one?
    Fantasy sports organizers must send both you and the IRS a Form 1099-MISC if you take home a net profit of $600 or more for the year. You might receive a Form 1099-K as well. Fantasy sports organizers use a formula to determine when a player hits the $600 level.

Teams

  • How do I create a team?
    Navigate to the "Team" tab. If you are not currently on a team, you will be prompted to either create a team or join one. Select create a team and proceed. If you are already a part of a team, you must leave your team first and then you will receive the same prompt.
  • How do I join a team?
    Navigate to the "Team" tab. If you are not currently on a team, you will be prompted to either create a team or join one. Select join a team. Pick a team to join from the "Suggested Teams" list or search for a specific team using the search bar. Click on the team to view it and then click join. If you are already a part of a team, you must leave your team first and then you will receive the same prompt.
  • What happens if I leave a team as the team captain?
    If you are the captain of a team and leave the team, the top ranked co-captain will become the new team captain. If there are no co-captains, the team will be dissolved and all members will be removed from the team.
  • How many people can be on a team?
    Teams can have up to 15 members.

KYC

  • Why am I being asked to submit a photo of my ID?

    If your account is not automatically verified after signup, it means we need a little more information to confirm your identity.

    To complete verification, you’ll just need your smartphone and a government-issued ID, such as a driver’s license or passport. Simply follow the instructions in the app.

Where can I play

Withdrawals

  • Can I withdraw funds while I am not in an eligible state?
    No, you will not be able to make any transactions if you are not physically located in an eligible state. You will be able to make your withdrawal once our system can verify you are in a permitted location.
  • Can I withdraw promo funds?
    No, promo funds are not available for withdrawal. You may spend your promo funds on entries, and any credit funds earned from those entries are available for withdrawal.
  • How do I make a withdrawal?
    Navigate to the menu, and select request withdrawal. Select your withdrawal amount and the withdrawal destination. Proceed to complete your withdrawal.
  • How long will it take to receive my withdrawal?
    You will typically see your funds within a short window; however if it's been longer than 72 hours and you have not received your withdrawal, you can reach out to support for help.
  • Why did my withdrawal request fail?

    There are a few reasons a withdrawal might fail:

    • Inaccurate or incomplete bank account information can cause withdrawal requests to fail. If this happens, your funds will be returned to your credit funds balance, and you will be able to create a new withdrawal.
    • Withdrawals can only be made using an approved payment method that you previously used to deposit funds into your account.
    • Withdrawals have a minimum amount of $10; any smaller request will fail.
    • Only one successful withdrawal is permitted during a 24-hour time frame. If your withdrawal request is processed at 2:00pm, you will not be able to make another request until 2:01pm the following day.
  • Some of my balance is not available to withdraw. Why?
    Funds which have not yet satisfied the 2x playthrough requirement are not available for withdrawal.

Jungle Prize

  • What is the Jungle Prize?
    The Jungle Prize is a progressive guaranteed prize pool (GPP). When you place a regular entry, you get the option to enter the Jungle Prize for a dollar. The Jungle Prize will prompt you to make additional picks. Make all your picks correctly, and you win the Jungle Prize!
  • What is the Jungle Prize Entry Fee?
    Each qualifying user pays a $1 entry fee.
  • What if more than one person wins the Jungle Prize?
    Jungle Prize entries are scored the same way as other entries. If two people make a perfect lineup in the Jungle Prize, the person with the higher score takes it down. If both players have the same score, they split the prize.
  • Can I enter the Jungle Prize competition when placing a prop picks entry?
    Yes. When placing a prop picks entry, you have an option to enter into the Jungle Prize competition. If you enter into the Jungle Prize, one dollar gets added to your entry amount to pay for the Jungle Prize entry fee.
  • Can I enter the Jungle Prize competition when placing a Jungle Head to Head entry?

    Yes. When placing a Jungle Head to Head entry, you have an option to enter into the Jungle Prize competition.

    • If you enter into the Jungle Prize, one dollar gets added to your Jungle Head to Head entry fee to cover the Jungle Prize entry fee.
    • For example: Joe makes a Jungle Head to Head entry for $10. If he opts in to the Jungle Prize, his total entry amount is now $11.
  • Can I enter the Jungle Prize competition when placing a team entry?
    No, entering the Jungle Prize is not currently supported for team entries.
  • Can I enter the Jungle Prize competition without placing an entry through the FlexBets app?
    No, you must place an entry in order to enter the Jungle Prize.
  • How many picks are required for a valid Jungle Prize entry?
    The total number of picks required to place a valid Jungle Prize entry is managed by the FlexBets team and will vary. There are a set of community picks that a user must fulfill for a valid Jungle Prize entry. These are the same for every user entering the Jungle Prize competition.
  • What's the criteria to win the Jungle Prize?
    A user wins the Jungle Prize grand prize by submitting a perfect entry with the highest score. A perfect entry means every pick/prediction in their entry is correct. If multiple users enter the Jungle Prize with a perfect entry during the same week, the Jungle Prize grand prize amount is awarded to the entrant with the highest score. If there are multiple perfect entries with tying highest scores, they will split the grand prize. Additionally, if nobody wins the Jungle Prize grand prize then the top scoring entries split a percentage of the Jungle Prize pot as a consolation prize.
  • What's are Jungle Prize Consolation awards?

    Consolation prize winners are determined by the highest scoring entries submitted during the Jungle Prize's week-long period. The top three entries will receive a prize:

    • 1st place is awarded $1,000
    • 2nd place is awarded $500
    • 3rd place is awarded $250

    If there are any ties, entrants will split the award for their designated placement. Ex: if there are two 1st place entries, each will receive $500.

  • When are Jungle Prize payouts made?
    The Jungle Prize payouts are made after all entries for the week long entry period have been finalized. Entries can take up to 24 hours to be finalized. The Jungle Prize entry period spans from 2am EST Mondays to 1:59am EST Mondays.

Can’t find what you’re looking for? Our interactive, AI-powered chat can answer most questions or quickly connect you with a live agent.